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Let us know what you think of the new Sephora.com, and what we can do to improve it. Enter your ideas in the box below.

Sephora Feedback Forum 4

Let us know what you think of Sephora.com, and what we can do to improve it. Enter your ideas in the box below.

What was the purpose of your visit to Sephora.com? Were we able to help you today?

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  1. Love it!!!

    I love the new Sephora website. The best feature by far is the store availability. I am so glad to have this. It has definitely saved me time and effort by looking at the products I want to buy and checking to see if they are in my local Sephora already so I can actually go check them out. Love this!!!

    7,476 votes
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      93 comments  ·  Flag idea as inappropriate…  ·  Admin →
    • Free samples & Gifts

      Love being able to test out samples... Wish I could pick from a larger array of samples, hate to purchase full size only to learn that it's not for me... Thanks for the b-day gift!

      6,303 votes
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        213 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
      • Beauty Insider Offers rewards

        I love that I can see the 100 and 500 point rewards before going to checkout. Also, loving that there's more than one 500 point reward to choose from! Thanks! Please keep that!! :)

        3,250 votes
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          57 comments  ·  5. Mobile or Tablet Feedback  ·  Flag idea as inappropriate…  ·  Admin →
          terreterre responded

          We’re glad you like it.

        • Recent Purchases

          I really like that my recent purchases are listed in my profile, it makes for easy reordering of my favorite items!

          2,463 votes
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            108 comments  ·  Flag idea as inappropriate…  ·  Admin →
          • I can see the Beauty Insider offers now

            I love that I can click and see the Beauty Insider points offers right away now. If I could do that before, I didn't know how :) Now, before I shop, I can see what I will get if I decide to use my points, or if I want to wait and let them add up. That way, I can be looking forward to it!

            1,795 votes
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              9 comments  ·  5. Mobile or Tablet Feedback  ·  Flag idea as inappropriate…  ·  Admin →
            • Love the new look and ease of browsing

              Really enjoying the streamlined look of the new site and the accessibility of products in search and the regular tab options. I think my fave is the Advice and Sephora TV...great way to se products in action.

              Great job, Sephora! Keep up the good work. :)

              1,516 votes
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                20 comments  ·  1. Store Feedback  ·  Flag idea as inappropriate…  ·  Admin →

                Great to hear you are enjoying the new features of our site Katie! We added a lot of great and exciting new features based on our client’s requests and hope to make your shopping experience enjoyable. Thanks again!

              • Scrolling over colors

                I love how when you scroll over you can see the colors! in the last sephora you could only see those little swatches and now you can see the swatches and what it looks like inside of the bottle, tube, etc. For example, on the last sephora do look at the OPI by sephora nail polish, it was only red with small little pictures, but now you can see the swatches well and you can see it in the bottle! LOVE IT!

                1,369 votes
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                  18 comments  ·  4. Website Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                • international shipping

                  why dont you ship to australia?

                  932 votes
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                    123 comments  ·  Flag idea as inappropriate…  ·  Admin →
                  • Create a monthly box of big samples!

                    I believe that Sephora should offer a monthly box of large or mid-sized samples of new products (really, not tiny one-use packets). The box should be $10. If you commit to purchasing the box every month for a year, it should be $8. Many companies offer such services (who trusts them?), but I feel that Sephora has the purchasing power to put more in the box and include special Sephora brand presents like extra brushes and wedges and new Sephora nail colors. I also think that, every month, 1,000 random users should receive a special full-size present (the larger the…

                    298 votes
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                      15 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                    • Samples

                      More sample choices when checking out -- more larger size samples.

                      197 votes
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                        5 comments  ·  5. Mobile or Tablet Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                      • FREE SAMPLES are not FREE if you must purchase to get them!

                        If I am required to buy your products to obtain free samples then the word "free" does NOT APPLY.

                        i HATE this kind of marketing scheme. I will NOT buy your products with a marketing scheme that is so deceptive.

                        187 votes
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                          21 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                        • VIB Promotions

                          I don't like that you can only enter in 1 promo code at checkout. I feel that being a V.I.B. I should be able to enter any applicable promo codes to my purchase.

                          179 votes
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                            1 comment  ·  5. Mobile or Tablet Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                          • More benefits and perks

                            What if we could earn 1 or 2 points for providing an informative review?

                            160 votes
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                              3 comments  ·  5. Mobile or Tablet Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                            • 144 votes
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                                3 comments  ·  3. Beauty Insider Points and Programs  ·  Flag idea as inappropriate…  ·  Admin →
                              • 127 votes
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                                • Sale out of stock - take off sale page!!

                                  Please take down products that are sold out - stop advertising them in your sale page. I click on so many sale products that are out of stock. You are wasting my time. Take down what you don't have; especially sale items.

                                  123 votes
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                                    11 comments  ·  2. Products and Samples Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                  • Beauty Insider Rewards

                                    Very disappointed, I shop here all the time and have accumulated many points, I never used them because you don't ever offer anything I want until today. I went in and asked for the reward but they said I had to make a purchase to get it. I've made plenty if purchases in the past and isn't the idea of the rewards to use your points to get what is being offered? I had more then enough points for the item so why do j have to make a purchase?

                                    118 votes
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                                      4 comments  ·  5. Mobile or Tablet Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                    • samples

                                      more deluxe samples. and more shades available

                                      113 votes
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                                        0 comments  ·  5. Mobile or Tablet Feedback  ·  Flag idea as inappropriate…  ·  Admin →
                                      • Free sample offer is misleading

                                        I was rather excited to see an offer in my email for 5 free samples, but now I'm quite disappointed. They aren't "free" samples if I must make a purchase to get them. I don't order from the website because there is a store in town, so I had no intention of going to the site or making a purchase at this time. Shame on you Sephora for making me think you wanted reward me for being a loyal customer!

                                        100 votes
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                                          4 comments  ·  7. Other  ·  Flag idea as inappropriate…  ·  Admin →
                                        • Warning: Check account online after ordering.

                                          Brief Explanation:
                                          1. The order went through during check-out and even sent me a confirmation email even though they had an authorization issue.
                                          2. They never contacted me to let me know that the order wasn't authorized and I had to find out on my own 10 days later.
                                          3. Their customer service has thus far been inefficient. It could be a problem with the representative but it seems more like a problem with the entire system.

                                          Detailed Explanation:
                                          I had no problem checking out and everything went smoothly. I got a confirmation email telling me that my order had…

                                          99 votes
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                                            37 comments  ·  Flag idea as inappropriate…  ·  Admin →

                                            Thank you for the detailed feedback Jessica. We will be following up with the agent you spoke with and deeply apologize for the inconvenience. We have added 100 extra points to your Beauty Bank for the confusion.

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